Privacy Policy

1. Introduction

Super Cleaning UK is committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, disclose, and safeguard your data under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK data protection laws.

2. Who We Are (Data Controller)

Super Cleaning UK
Email: admin@super-cleaning.co.uk

3. The Information We Collect

We may collect and process the following personal data:
- Full name and contact details (address, email)
- Business or property details for service delivery
- Billing and payment information
- Site access arrangements (key codes, fobs, contact persons)
- Security protocols or preferences
- Communications between you and Super Cleaning UK

We do not collect or store special category data unless it is necessary and obtained with your explicit consent.

4. How We Collect Your Data

We collect your data through:
- Direct enquiries via phone, email or website
- Service agreement forms or contracts
- Site visits and access briefings
- Invoicing and payment interactions
- Communication logs and customer feedback.

5. Lawful Basis for Processing

We rely on the following lawful bases to process your data:

Purpose of Processing | Lawful Basis

Service provision and scheduling | Contractual necessity
Managing payments and invoicing | Contractual necessity / Legal obligation
Communications and updates | Legitimate interests
Security and safeguarding | Legitimate interests / Legal obligation
Compliance with legal or insurance requirements | Legal obligation.

6. How We Use Your Data

Your data is used to:
- Deliver professional cleaning services
- Arrange access to your premises securely
- Respond to enquiries or service requests
- Issue and process invoices
- Maintain accurate records for insurance and compliance
- Improve and manage our services

We will never sell or misuse your personal information.

7. Data Sharing and Disclosure

We may share your data with trusted third parties, including:
- Employees and subcontractors (all DBS-checked)
- Insurance providers
- IT and cloud service providers
- Law enforcement or regulatory bodies, if legally required

All third parties are bound by data processing agreements and GDPR compliance requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect your data:
- Encryption of digital records
- Role-based access controls
- Secure handling and storage of sensitive data
- Regular audits of security protocols
- Insurance to cover all damages and losses.

9. Data Retention

We retain your data only for as long as necessary:
- Client contracts – up to 6 years post-termination
- Access credentials – deleted upon contract termination
- Financial records – retained for 6 years
- Incident reports – retained for 7 years or per insurer policy

10. Your Rights under UK GDPR

You have the right to:
- Access your personal data
- Correct any inaccurate data
- Request deletion of your data
- Restrict how we process your data
- Request data portability
- Object to processing
- Lodge a complaint with the ICO

To exercise your rights, email: admin@super-cleaning.co.uk

11. Cookies and Website Use

Our website may use cookies to improve user experience. You can control cookie settings in your browser. For more details, please see our Cookie Policy.

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website or sent via email.

13. Contact

If you have any questions about this Privacy Policy or your personal data:

Mrs Suzy Evans
Managing Director
Email: admin@super-cleaning.co.uk